At Altitude Sports, standard shipping within Canada on orders over $49 is free *.
At checkout, you’ll be able to see the delivery date of your chosen shipping method.
Once your order transaction is complete, you'll receive a tracking number in a confirmation email, allowing you to track your package at every step. Contact our full-time customer service staff to answer questions that may arise before or after placing your order.
* After discounts and before taxes. Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional. Our free shipping policy does not include Marketplace items.
Tracking Orders
After placing an order, you will receive a tracking number via email. You’ll also be able to see the tracking number in your account.
Delivery Date
For deliveries to Canada, Altitude Sports guarantees the promised delivery dates. We reimburse shipping fees for all orders that arrive after the promised delivery date. Delays due to unforeseen circumstances like inclement weather, credit card verification or postal strikes are not counted against allocated delivery times. Note your shipment may arrive before the promised delivery date.
For deliveries to the United States and other countries, Altitude Sports does not guarantee estimated delivery dates. Couriers’ sub-contract shipments & customs’ variables are unknown. For more info, read the following section.
Same-Day & Next-Day Delivery
Same-Day Delivery is available in the Greater Montreal area for orders placed before 1 PM Eastern. Orders placed after 1 PM Eastern will arrive the next day.
Next-Day Delivery is available in the Greater Toronto Area, Ottawa, Quebec City and other regions of Quebec for orders placed before 1 PM Eastern.
Next-Day Delivery is available from Monday to Thursday in the Greater Vancouver Area before 12PM PDT, in Edmonton, Calgary, Regina before 1PM MDT and in Winnipeg for orders placed before 2 PM CDT.
At check-out, delivery availability and options will appear where available.
New areas for Next-Day Delivery will be announced in the upcoming months. Stay informed on the latest by subscribing to our newsletter.
Cancelling Orders
Contact Customer Service via Chat or phone (1-800-729-0322). Outside of business hours, please email info@altitude-sports.com with ‘ CANCELATION OF ORDER #0012345’ as the subject.
Note that we fulfill & ship all orders in 24 hours. If the order you wish to cancel has been shipped, we cannot cancel it.
Marketplace Orders
Altitude Sports does not handle the fulfillment and delivery of products purchased via the Marketplace, but please contact us if you have problems related to shipping, delivery, or order fulfillment.
Shipping to the United States is free on orders over $200 after discounts*
** Surcharges apply to Alaska, Hawaii & Puerto Rico, and may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.
Please note:
Due to supplier agreements, certain items cannot be shipped outside of Canada. The information regarding U.S. & International availability is displayed on the product page. If you place an order including multiple items, of which one or more items cannot be shipped to your destination, we will remove those items and ship the rest.
Recipients outside of Canada are responsible for all surplus fees (taxes, duties, customs charges, etc.).
Altitude Sports can ship orders to EU countries.
U.S. and International orders are not subject to Canadian taxes.
We reserve the right to refuse U.S. and International orders.
If you refuse your order upon delivery, or no-one was available to accept your order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you may incur a re-shipping fee.
Orders + My Account
How Do I Verify My Order Status?
If you placed your order as a guest, consult your email.
Partially refunded: Order has had one or more items refunded
Refunded: Order has been refunded
Fulfilled: Order has been picked, packed & shipped
Unfulfilled: Order has not been shipped yet
Where Can I Find My Tracking Number?
Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.
Contact customer service with your questions.
What’s My Order’s Estimated Delivery Date?
In your cart, click "Proceed to checkout." In the "Shipping Method" section, you'll see estimated delivery times.
The tracking info indicates that my package has been delivered, but I can't find it. What should I do?
If the tracking information indicates that your package was delivered on the carrier's page, but you can't find it, try one of the following solutions:
If it was delivered with Canada Post, check your post office box or parcel case first.
Check around your car, patio furniture, or near back doors (sometimes the carrier tries to hide the package to prevent it from being stolen).
Check with your neighbours in case they might have received it accidentally.
Contact the reception office or security associated with your home.
If you are still unable to locate your parcel, please complete this form.
How do I See My Membership Discount?
Your membership discount is automatically applied to valid items in your cart when you are signed in to your account.
Where Do I Enter My Discount Code?
On the right side of the checkout page you will see your item(s) followed by a 'Gift card or discount code' section. Enter your code & click 'Apply.'
Why Doesn’t My Discount Code Work?
Check the expiration date to ensure it’s valid.
Check if your items are eligible for your code & that they meet the minimum cart requirement.
You might be missing information at checkout.
You can only apply one (1) discount code per order.
First, check the expiration date of the code to make sure it is still valid.
Second, please check that the promotional code is applicable on the products in your shopping cart. It could also be that your code does not meet the minimum cart requirement at check out.
Third, it could be you have accidentally omitted some necessary information.
Discount codes don't apply to products sold by Marketplace sellers.
Alti Dollars are Altitude Sports’ proprietary currency. One Alti Dollar equals one CAD. Alti Dollars never expire. See our Alti Dollars returns policy.
What Are Expirable Credits?
Expirable Credits have marked expiry dates, are single-use only & are not refunded after a return.
Next, an email will be sent to you with a link to activate your account by choosing a new password.
As always, if you have any difficulty or inquiries, feel free to reach out to us and we'll be happy to assist you.
How do I use my credit?
Sign in to your account. At the checkout, you will see your expirable credit balance. Tick the checkbox underneath to apply your credit balance to your order.
Don't forget to use your credit before it's too late.
Why Won’t My Gift Card Work?
If you have a gift card from our previous website (updated April 13, 2017), it’s still valid - write ‘ALT’ at the beginning.
For balance inquiries, please enter your gift card number in this field and click on apply. If you have any problem seeing your balance please contact us.
Your remaining balance is:
Are there any fees associated with the purchase of an eGift Card?
There are no fees, and the sale of a gift card is not taxable.
How much is shipping?
Since Altitude Sports eGift Cards are virtual, there are no shipping fees associated.
When will I be charged for purchasing an eGift Card?
You will be charged at the time of purchase.
How are eGift Cards delivered and what does the recipient receive?
Our eGift Cards are emailed to the recipient within minutes of your purchase. The email sent to the recipient includes the eGift Card number to be used on our website along with the amount, the recipient's name, a personalized message (if desired), and instructions on how to redeem the eGift Card.
If the eGift card has not been received in time, confirm the recipient's email and ask them to check their SPAM folder.
At any time, if you need further assistance, do not hesitate to contact us. Please refer to your order number or be ready to supply your email address.
Please note that eGift Cards received in error are subject to cancellation.
Redemption and use
Our eGift Cards can only be used on altitude-sports.com, and they have no expiration date. Your order amount will be deducted from your eGift Card balance after every purchase. The unused balance will remain on your eGift Card. If a purchase exceeds your balance, the remaining amount must be paid using another payment method.
Limitation
Your eGift Card balance cannot be used to purchase other gift cards. eGift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent permitted by law.
Returns
Purchases made with a gift card and returned will be re-issued as Alti Dollars on your account, the only exception being for non-refundable items.
Lost, Damaged or Stolen Cards & Fraud
The risk of loss and title for eGift Cards is passed on to the purchaser following electronic transmission of the eGift Card to the purchaser or designated recipient. We are not responsible if any eGift Card is lost or stolen, or any eGift Card is used without your permission.
Why Was My Order Cancelled?
Our system cancels orders automatically if billing information doesn’t match our verification process. Call customer service (1-800-729-0322) or email us (info@altitude-sports.com).
Marketplace sellers cancel orders if your item is unavailable.
What Payment Methods Does Altitude Sports Accept?
Visa, Mastercard, American Express, JCB & PayPal.
Why Am I Asked for a Password When I Don’t Have an Account?
When you place an order our system automatically creates a profile. You'll receive an email inviting you to activate your account; we suggest you do as it's easier to check your order history/information. If you require assistance, contact customer service.
I Forgot My Password
Password recovery:
Click here, then click “Forgot your password?” In the “Email address” section, enter the email address you last used to place an order. Click “Submit.”
Check your inbox (& spam). Open the email titled “Reset your password.” Read the instructions & click the link.
Enter your new password in both required sections, then click “Reset.” You’ll be automatically redirected to your account dashboard.
Why Does My Order Need Verification?
Verification ensures information is correct & protects customers from fraud.
How does Sezzle work?
Buy Now at the Altitude Sports, Pay Later With Sezzle
What is Sezzle?
Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest!
When you complete a purchase with Sezzle, Altitude Sports will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.
Does Sezzle perform a credit check?
Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check—but this doesn’t impact your credit score.
Sezzle uses this information to help verify your identity and approve you for Sezzle.
How does Sezzle work?
Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.
No interest or processing fees are charged to you—as long as you pay everything off on time, you only pay for what you purchased!
Sezzle says the payments are interest-free. What’s the catch?
No catch here! Sezzle is completely interest-free for shoppers.
Altitude Sports pays Sezzle a fee, so shoppers have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you purchased—free from interest and processing fees!
Do I need a minimum order to use Sezzle?
Sezzle can only be used for orders over $100 (tax included), and will not be available for orders over $2300 (tax included).
Can I use Sezzle on Marketplace orders?
Yes, you can pay for orders with Marketplace items using Sezzle!
What if I want to return or exchange a purchase?
Returns and/or exchanges follow the same process as any other purchase at Altitude Sports, regardless of payment method.
If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.
What is Sezzle’s contact info?
For help, contact the Sezzle support team at shoppersupport@sezzle.com, or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. - 5:00 p.m. CST, Monday through Friday.
Shopping With American Dollars
Altitude Sports’ prices are in Canadian dollars. Currency conversions & fees depend on your bank or payment method.
Returns/refunds are in Canadian dollars. Due to currency fluctuations, the amount you're refunded in U.S. dollars may differ due to your banks' daily $USD to $CAD conversion rate.
Sales Taxes
Sales taxes may apply to your order on both the product and shipping. Taxes depend on delivery destination.
Canadian Taxes
Alberta (AB)
GST is 5%
British Columbia (BC)
GST is 5% PST is 7%
Manitoba (MB)
GST is 5% PST is 7%
New Brunswick (NB)
HST is 15%
Newfoundland and Labrador (NL)
HST is 15%
Northwest Territories (NT)
GST is 5%
Nova Scotia (NS)
HST is 15%
Nunavut (NU)
GST is 5%
Ontario (ON)
HST is 13%*
Prince Edward Island (PEI)
HST is 15%
Quebec (QC)
GST is 5% PST is 9.975%
Saskatchewan (SK)
GST is 5% PST is 6%
Yukon (YT)
GST is 5%
*Customers who order children's clothing & shoes delivered to Ontario don't pay 8% HST (5% tax applies to these categories). Our platform cannot calculate these exceptions. Place your order & contact customer service to correct the taxes.
I Sent an Email to Customer Service. How Long Will It Take for Someone to Get Back to Me?
We'll get back to you within two business days. In unusually busy periods, we'll get in touch within three to five business days.
Returns
Fast & Simple Returns
Including discounted items
To save you time, we allow you to try different product sizes or colours at home and return them within 60 days.
Like many businesses, we are not exempt from increased global costs facing the energy sector. As a consequence, we've had to adjust our returns delivery fees from $7.99 + taxes to $9.99 + taxes. The change will be in effect as of May 13.
To return your product product product product , sign-in to your account and submit a Return Authorization Form (if you don't have an account, please create one).
Re-pack your package:
Reseal the original package with the product you’re returning inside.
Print & apply the return label:
Print the return label, and cover the original shipping label on the resealed package with it.
Don’t have a printer? You’ll have the option to download a QR code, so you can return your items at any Canada Post office.
For information about international returns, click here.
60-day return policy
Product returns are eligible for a refund within 60 days of receiving your order.
We process returns Monday through Friday. During peak periods - December 1 to February 1 - the return process can take up to five (5) business days.
In order to return an item, you must ensure that your product meets all the following criteria:
It was purchased from Altitude Sports
It was purchased less than 60 days ago
It is in a new and unused condition
It must never have been worn
It must have been shipped to Canada
Product Must Be In Perfect Condition
All products returned to Altitude Sports must be in perfect condition. The product will:
Have all of the original labels and tags
Be in original packaging (with the original hanger if applicable)
Be as clean as when initially shipped
Have no unusual odors or fur/hair
Be tried-on over underwear for hygienic reasons (swimsuits)
Not have had bindings installed (skis and snowboards)
Altitude Sports reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.
Reimbursements, Not Exchanges
We do not offer exchanges. It's quicker to consider each transaction separately. If you prefer another size or colour, order that style and send back the unwanted product.
Returning Products Purchased On Sale
You can return a product purchased on sale. If you wish to buy the same product (same color, year of fabrication) in a different size but it is no longer on sale, we’ll match the initial purchase price. Contact customer service before placing your order.
Non-Returnable Products
Carabiners, child strollers, avalanche airbags, underwear, consumable foods, face masks, skis and snowboards that have had bindings installed are non-returnable.
Returning Damaged, Defective or Incorrect Products
Customers must inspect products upon reception. If there is damage, a defect, or if it is the incorrect product, the customer must contact customer service within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate the customer a full refund.
Returning Products Purchased With Alti Dollars Or Expirable Credits
If you return a product purchased with Alti Dollars, the Alti Dollars will be refunded to your account. If you've purchased a product combining Alti Dollars with another payment method, we'll refund you through the same payment methods.
If you return a product purchased with Expirable Credits, the Expirable Credits will not be refunded. Expirable Credits are single-use only.
Return delays
Your order will be refunded within five (5) working days of receipt at the warehouse.
AltiDollars will be added to your account.
Expiring credits will not be refunded as they can only be used once. They will still be applied to your order if you make a partial return.
For an order placed via Sezzle, the charges will stop, and the amount you have already paid will be refunded via Sezzle.
Please note that refunds to credit cards or Paypal can take up to seven (7) working days to appear on your bank statement.
Returns Without Pre-Filled Return Label
All returns must be shipped to our warehouse by authorized couriers like Canada Post, FedEx & UPS.
Use the return authorization form in your account.
You can select your preferred carrier for the return, but we recommend using a service that offers insurance and real-time tracking of the package.
Be advised that you will be responsible for all return postage, customs, taxes and other charges associated with the return. We strongly suggest contacting the chosen carrier to minimize these charges.
Marketplace Return Guidelines
To return a product:
If your product was sold & shipped by Altitude Sports, send it back to Altitude Sports.
If your product was sold and shipped by a Marketplace seller, send it back to that seller.
If you have an inquiry about price matching or are requesting a price adjustment on a previously placed order, please contact customer service for assistance.
All price matching requests must meet the following conditions:
If you find a product you purchased from Altitude Sports priced lower by a competitor, or if that product's price has decreased on our website within 15 days of your purchase, we will refund your account the difference in Alti Dollars.
We only consider price matching competitors to be based in North America and authorized dealers of the brand and product in question, whether online or traditional retail. A competitor must be authorized to ship that brand and product to Canada.
The product must be identical in brand, model, sizing, colour, and year of fabrication.
The product must be in stock and available for immediate purchase from our competitor at the price you requested. We will not price match out-of-stock products or expired sale prices.
Our customer service agents must be able to verify the requested price match via telephone or internet from the competitor. Verbal agreements are not eligible.
When price matching we add the competitor's shipping fees to the product price, i.e. if a competitor's product sells for 200$ plus 50$ shipping, we consider the total price match cost to be 250$. This applies to any additional charges we incur when price matching.
We only offer price matches in Canadian Dollars. If a price match is requested on a product priced in U.S. currency, we will use the Bank of Canada's current U.S.-to-Canadian dollar exchange rate to calculate the total cost of a product.
Auction sites, liquidation and clearance sales, used products, demo or floor models, and unofficial websites are not eligible for price matching.
We reserve the right to limit the number of products purchased under our price matching policy.
Our price matching cannot be combined with any additional discounts or promotions, except the 5% membership discount (if applicable).
We guarantee your purchase for 1 year. If a product is defective within 1 year, we offer repairs, replacement, or Alti Dollars, depending on product condition and availability.
Warranty does not cover accidental damage, normal wear-and-tear, or excessive use.
Warranty products MUST be clean/washed to our standards. Altitude Sports reserves the right to refuse warranty products at the customer's expense.
Postage For Warranty Returns
To receive a prepaid return label, contact customer service. Write “GARANTIE/WARRANTY” on the package before returning.
Postal fees to facilitate a warranty product return vary. Contact customer service for more information.
Manufacturer Warranty
Certain products are covered by a manufacturer’s warranty, including manufacturing defects but not accidental damage & normal usage.
Postal fees to facilitate a warranty product return vary. Contact customer service for more information.
Marketplace
Altitude Sports Marketplace offers our familiar shopping experience but with a more extensive selection from curated top sellers.
Altitude Sports Marketplace offers customers our familiar shopping experience but with an even more extensive selection of products from curated top sellers. Learn more.
Benefits Of The Marketplace
The Marketplace offers you a larger selection of the most sought-after products in more sizes and colours directly from our sellers’ most up-to-date inventory.
Do Altitude Sports Members Benefit?
The membership discount is not applicable on products purchased from a Marketplace seller. Returns for products purchased from sellers are free. Learn about Marketplace returns here.
Where To Return Products Ordered From Marketplace Sellers?
Products purchased on the Marketplace must be returned directly to the seller. See Guidelines.
Pricing, Discount Codes & Gift Card Policies.
Altitude Sports discount codes & gift cards are not applicable to Marketplace Sellers' products. Altitude Sports 15-day price matching policy doesn’t apply to products sold by Marketplace sellers.
Shipping & Delivery Of Marketplace Sellers’ Products
Marketplace sellers are responsible for the shipping & delivery of their products.
For information regarding the Altitude Sports Marketplace, see shipping, returns, price policy and terms of use.For more about our sellers' privacy policies, visit their websites.
Contact Us
If you are waiting for an order, please be assured that once it is shipped, you will receive a tracking number so that you'll know when to expect it.
Need additional help? Talk to one of our specialists.
Staff are available : Monday to Friday from 9:00am to 10:00pm Saturday from 10:00am to 6:00pm Sunday from 1:00pm to 9:00pm.
Chat
For the fastest response :
Phone
Montreal region: 514 495-1111 North America: 1 800 729-0322 Outside of North America: 1 514 495-1111
